Legal
The documents that govern your use of Route Ops Pro, and how we handle the information you and your customers put into it.
Draft legal policy — not yet in force. This document is under review and is not legal advice; do not rely on it until it is published with a new effective date.
Platform agreements
These form the contract between you and the platform.
- Terms of ServiceThe agreement between you and the platform covering subscriptions, billing, payments processed on your behalf, and liability.Version 2026-09-28 · Effective 2026-09-28
- Data Processing AddendumThe data protection terms that apply when Route Ops processes personal information on behalf of a business and its customers.Version 2026-09-28 · Effective 2026-09-28
Policies
These set out how we behave and what you may not do.
- Privacy PolicyWhat personal information Route Ops collects, why, who it is shared with, and the rights you have over it.Version 2026-09-28 · Effective 2026-09-28
- Acceptable Use PolicyThe rules for what businesses, their staff, and their customers may not do with the platform, and what happens if they do.Version 2026-09-28 · Effective 2026-09-28
Security
How the platform is built, and how to report a problem.
Messaging
These govern text messages sent to your customers.